Pedibal Folding Electric Bike FAQ

How to Fold the Pedibal Navigata CitE

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Is riding an electric bicycle the same as a normal bike?

On the whole YES with the addition of assisted propulsion, also when stationary or dismounted and pushing the cycle, turn off the power, remove the key, to avoid accidental acceleration and accidents.

What type of pump is required?                                               

Any standard bicycle pump that is designed for Schrader type valves

What is the correct tyre pressure?

This can vary depending on the size and weight of the rider but for the 20” tyres on our bicycle we suggest 20-40 psi as a guide.

Where can I get replacement tyres?

Most bicycle shops can provide a suitable replacement tyre as long as the specification is the same as the original 20” x 1.7 Tyres

What Tools are required?

M5 Allen Key for handlebar alignment

What safety equipment is recommended?

We always recommend the use of a Bicycle Helmet that meets EN1078 standard and while using our product please ensure to consult the manufacturer’s helmet instructions for fit and care, in addition bicycle gloves and hi visibility jacket is also a recommendation.

How do I charge the battery?

On our bicycle the battery can be charged on or off the bike simply by plugging the output lead of the charger into the socket of the battery case and then the power output plug into the household source (socket)

How do I know if the battery is charged?

When the charger is plugged in the RED LED will light up to show power is connected and this will change to YELLOW LED when full and ‘trickle’ charge mode will begin to avoid overcharging.

All How long do I need to charge the battery for?

First charge should be 8-10 hrs and Normal charge times will range from 2- 8 hrs depending on charge status. If you do not use the vehicle for long periods of time, charge the battery at least once a month, to avoid reducing its lifespan.

How long does the battery last?

This depends on many factors such as weather conditions (wind) and terrain as well as the rider size and weight and how the bicycle is used but on average we would say on average 12-24 miles as ‘normal usage’ but this can be as much as 37miles in optimum conditions the approximate life cycle of the Samsung Lithium-Ion battery is 500 – 600 cycles (charge and discharge)

What is the weight limit to ride this bicycle?

For this cycle maximum load is 100 Kg 

How and Where can I get my bicycle serviced?

We recommend little bit of maintenance regularly keeping things clean and lubricated especially if you’re using your bike frequently, however most reputable bicycle retailers offer a maintenance/service package that can range anywhere between £39-£99. For basic maintenance we suggest:

  • Tightening and correct operation of both wheels, frame and front forks.
  • Check Tire pressure and tread conditions.
  • Check Gearshift lubrication.
  • Check Bell and reflectors / lamps conditions and function.
  • Check Braking system operation.

Alternatively, you can visit us in our local shop – Unit 4 Maple Grove Business Centre, TW4 6DR

What are the running costs of an electric bicycle?

There have been approximated calculations of around 7pence per charge so fairly minimal, other than electrical running costs others to consider such as, replacing tyres, serving etc which are managed by the individual so can vary.

Will the USB charge my phone?

Yes the NAVIGATA has a USB function capable of charging mobile phones

Do you have to pedal an electric bicycle?

In most cases YES, electric bicycles have varying levels of pedal assist, however Pedibal NAVIGATA has DVSA certification to incorporate a unique ‘TWIST N GO’ thumb throttle to enable a consistent assistance for a prolonged period.

What is the maximum speed for an electric bicycle?

15.5 mph (UK)

Are there any Laws that are relevant to owning an Electric Bicycle?

The UK law regarding electric bikes is slightly different to EU laws, you can check the full UK laws if you want some more information. If a bike meets the EAPC requirements, it’s classed as a normal pedal bike meaning you can ride it on cycle paths and anywhere else pedal bikes are allowed. Key points to consider:

  • if you’re 14 or over you don’t need a licence to ride electric bikes that meet certain requirements, and they don’t need to be registered, taxed or insured
  • the bike must have pedals that can be used to propel it
  • the electric motor shouldn’t be able to propel the bike when it’s travelling more than 15.5mph
  • the motor shouldn’t have a maximum power output of more than 250 watts

*NB* Laws can and do change without prior warning. These are accurate at the time of writing and we shall endeavour to keep them up to date.

https://www.gov.uk/electric-bike-rules

Can I put my Pedibal on a regular car rack?

Yes, you can put an eBike on a regular car rack, but you should be aware of the weight of the rack as well as the weight of the bikes. Pedibal bikes weigh 19kg which may mean that you can only put 1 or 2 eBikes on a rack designed to take 2 or 3 regular bikes.

How heavy is my Pedibal?

The total bike weight is 19kg.

What’s the best part about Pedibal Bike?

This ebike break down barriers to riding. Most importantly, they are incredibly fun. The only one ebike in the UK with DVSA approved throttle.

Where can I ride?

Many trails and bike paths allow e-bikes. Speed e-bike regulations vary by country, state and city. Please check with your local authorities for clarification.

How fast can I go?

Instant throttle acceleration up to maxim 15.5mph in line with EU legislation.

How many assist modes are there?

Pedibal Navigate has five levels of assist plus your choice of 7 gears for increased hill-climbing power, greater range.

Why are there different assist levels?

Riders do not always need the same amount of assist. Using less assist can extend battery life, while the option to use more is always there for acceleration or climbing hills.

What’s a watt hour?

A watt hour is a measurement of battery capacity. Like 'size of the fuel tank'.

How do you turn the battery on/off?

There is a switch located on the frame behind a protective rubber flap

How does it charge?

The battery charges like any personal computer or mobile phone. Plug the charger into a wall outlet and connect the charger to the battery. Lights on the side of the battery indicate when it is completely charged

Is the battery waterproof?

Yes

Can I lock the battery?

Yes, the battery is locked to the bike and you must use the key provided to remove it.

What if I lose my battery key?

We supply 2 keys that are unique to your Samsung battery and recommend that you obtain a third copy and keep this in a safe place as we are unable to obtain copies at Pedibal for safety and security reasons. The bike can still be charged and operated without key.

Does pedalling charge the battery?

No, the efficient motors used by Pedibal are not regenerative. Most regenerative motors provide a negligible amount of energy back to the battery and sacrifice a lot in efficiency.

Will the lights still work if the battery is dead?

Yes. The battery management systems stop the motor from drawing power when the battery’s capacity reaches a certain point, but there is still ample power available to operate the lights.

Are replacement batteries available?

Replacement batteries are available directly from your seller.

What service is required for the battery?

No service is required but Lithium ion batteries perform better at room temperatures and battery life depletion may occur if left outside in extreme temperatures, so we recommend storing them indoors.

Where can I buy a Pedibal Navigata CiTe?

Any authorised Pedibal Bike dealer. Check www.pedibal.com to order online.

Can I purchase a Pedibal Bike in Northern Ireland?

Due to legislation restrictions within Northern Ireland on pedal-assist bikes, Pedibal Bikes are currently not available for purchase in Northern Ireland.

Do Pedibal Bike require a licence or registration?

In mainland UK, Pedibal Bike do not require licensing/registration.

Can I buy a new saddle?

Yes, we have a small range of consumable spare parts accessories and will be available from Pedibal.com

Is it possible to fit another saddle?

Other branded saddles may be compatible; however, we recommend that you only use the one provided

Will my Pedibal rust?

The Navigata can be subject to rust is left exposed to wet weather conditions for prolonged periods of time, therefore recommend store your Pedibal Bike indoor to protect it, however all parts in your Pedibal are waterproof.

Do I need to lubricate my chain?

Because our chain is fully enclosed, it's not necessary to clean or lubricate your chain as often as on a regular bike. For best performance, clean and lubricate your chain every few months. Unclip the chainguard to detach it, clean your chain with chain-cleaning solution, then lubricate sparingly with a Teflon-based lubricant.

How high should I set my handlebar, and how?

Handlebar height is a matter of personal preference. In general, lower bars give a more sporty, aggressive feel, while higher bars encourage a more upright, comfort-oriented riding position. The handlebars height can be adjusted by loosening the clamp situated on the upright stem then higher /lower the handlebar to the chosen safe position and lock the lever back in place

Do motor systems vary between brands?

The more common eBike motor manufacturers are Bosch, Brose, Yamaha and Shimano. There are many variations in performance that often suits the types of ebike and terrain to be used for, however we only offer 250w motor, which is the maximum power allowed by law, common differences in types are Hub Motors (normally situated in front or rear wheels) Mid Drive Motors (situated at the crank) Friction Drive (can be situated connected to the rear tyre).

How fast can I ride on an eBike?

You can ride an eBike as fast as you like but you will only get help from the electric motor up to 15.5mph (25kph). The electric assist is limited by law and all our eBikes conform to this 15.5mph limit.

Practically speaking, as soon as you reach 15mph the motor will stop helping you but it won’t slow you down so you can either press on to go faster or ease back and continue take advantage of the electric boost.

Are Pedibal Bikes covered by a warranty?

Yes, you will have limited 2 years warranty on the frame and 1 Year warranty on a battery provided directly from Pedibal with proof of purchase.

Does my e-bike arrive fully assembled?

Yes! Your will have your bike fully assembled and delivered.

Can I try before buy?

You can visit our Hounslow facility and try the bike.

Can Pedibal Bike save me money on my commute?

Yes, a saving comparison can be made over a period of time if compared with the equivalent journeys paying for fuel or public transport.

Can you purchase a Pedibal bike on Cycle to Work Scheme?

Yes.

How does “pedal assist” work?

Pedal assist is a mode on your electric bike that provides power from the motor to help you pedal easier. When you turn on pedal assist and choose your level of assist, the motor will provide a certain level of power output as you pedal. This may feel like a slight push as you ride.

How do I adjust the power settings?

For assist you choose the level on the LCD Display and you can also adjust the speed up to 15.5mph by using the instant throttle acceleration

What happens if I run out of battery while cycling?

You will be able to use your Bike as a normal bicycle.

How long will the battery last?

This will be subject to many variables such as the terrain and the weight of the rider and weather conditions

Do I have to remove the battery to charge it?

No the battery can be charged while on the stationary ebike or can be removed and charged separately.

Is there electric bike insurance?

Yes, there are companies readily available that can offer you specific ebike insurance

How long would I expect delivery for my Ebike?

If you have purchased from our Pedibal website before 2pm you can expect your delivery within the next working day.

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