🔋 Battery Care & Safety

Look after your battery.
Charge with confidence.

A simple guide to help Pedibal riders charge, store and use their e-bike battery safely. Easy habits make a big difference.

See the dos and don’ts Official UK advice

⚡

Use the correct charger Always charge with the charger supplied for your battery system.

🏠

Charge in a safe place Keep batteries away from exits, hallways, doors and flammable items.

👀

Stay alert Stop using or charging the battery if it is damaged, unusually hot or swelling.

Quick dos and don’ts

Keep it simple. These are the key habits we want every rider to follow.

✅ Do

✓

Use the original charger Use the charger supplied or approved for your exact Pedibal battery system.
✓

Charge on a hard, flat surface Keep the battery and charger in a dry, well-ventilated area while charging.
✓

Keep escape routes clear Charge away from front doors, hallways, stairs and anything that could block your exit.
✓

Check for warning signs Stop using the battery if you notice heat, swelling, smoke, leaking, strange smells or unusual noises.
✓

Store sensibly Store the battery indoors in a cool, dry place, away from direct heat and moisture.
✓

Ask us if you are unsure If a charger, battery or connection does not look right, contact Pedibal before using it.

⛔ Don’t

✕

Do not charge overnight Do not leave the battery charging while you are asleep or away from home.
✕

Do not use damaged batteries Do not charge or ride with a battery that has been dropped, crushed, dented or water-damaged.
✕

Do not mix chargers or parts Never use an unapproved charger, modified battery, or mismatched replacement parts.
✕

Do not cover while charging Keep the charger and battery uncovered so heat can escape properly.
✕

Do not charge near flammables Keep away from paper, cardboard, curtains, fabrics, fuel and aerosols.
✕

Do not attempt DIY battery repairs Never open, alter, rebuild or repair a lithium-ion battery yourself.

Everyday battery care

Simple care helps battery performance, lifespan and day-to-day peace of mind.

🌡️

Avoid temperature extremes

Very hot or very cold conditions can affect battery performance. Let the battery return to room temperature before charging.

💧

Keep it dry

Do not charge a wet battery. If it has been exposed to heavy rain or moisture, dry it fully before use or charging.

🧼

Keep connections clean

Make sure battery terminals and charging ports stay clean and free from dirt, debris and corrosion.

📆

Store with some charge

If storing for a longer period, avoid leaving the battery fully empty for extended periods. Check it periodically.

🔥

If something does not feel right, stop immediately

If your battery becomes unusually hot, starts swelling, leaks, smells strange, makes popping or hissing sounds, or shows smoke, stop using it straight away. Move away, keep others clear, and seek help. Do not keep charging it.

What to do in an emergency

Keep calm and protect people first.

Get out

Leave the area immediately if there is smoke, fire or signs of thermal runaway.

Stay out

Do not go back in and do not try to deal with a serious battery fire yourself.

Call 999

Tell the fire service it involves an e-bike or lithium-ion battery so they can respond appropriately.

Official UK advice

For independent guidance, these official pages are worth bookmarking.

Helpful links

London Fire Brigade: charge e-bikes and e-scooters safely Charging advice, escape routes, smoke alarms and safer habits at home.
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UK Government: battery safety for e-cycle users Official guidance on buying, charging, storing and disposing of e-bike batteries.
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UK Government: Buy Safe, Be Safe Guidance on avoiding poor-quality or unsafe e-bike batteries and chargers.
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💬 Need help from Pedibal?

1

Stop using the battery if you are concerned Especially if there are signs of damage, overheating or unusual behaviour.
2

Take clear photos Photos of the battery, charger, label and any visible damage help us support you faster.
3

Contact our team We can advise on the next safe step before you attempt to charge or ride again.